ASHBOUNDZYRICS STUDIO

ASHBOUND / PLAYER SUPPORT

A hand,
when you need it.

Stuck, spotted a bug, or have a question?
You're in the right place.

CONTACT THE STUDIO

Let's figure it out.

For gameplay issues, technical help, and privacy requests, email Zyrics Studio.

zyricsstudio@gmail.com

Your email app opens when you select this address.

A helpful bug report includes

  • Your device model and operating-system version
  • The Ashbound version you're playing
  • What happened and the steps that led to it
  • A screenshot or recording, if useful

Please remove private information from attachments. Never send passwords or payment details.

BEFORE YOU SEND

A few
quick answers.

Where is my progress saved?

Permanent progression is saved to your linked account as well as this device. Sign in with the same Google or supported Apple account to restore it. Check Cloud Save status before uninstalling. Guest saves and unfinished runs stay local.

Do I need internet and an account?

Internet is required. You can continue as a guest without an Apple or Google password. To back up permanent progress, link a supported Google or Apple account. Guest play uses an anonymous Firebase account. Play pauses if connectivity cannot be verified.

Are ads optional?

Ads are optional; availability depends on your region, privacy settings, connection and ad inventory. Normal play does not require watching ads.

How can I delete my account?

Open your player profile, choose Account, then Delete Account and confirm. This erases cloud progression and your Ashbound sign-in account. Google-linked accounts can also verify and delete on our Account deletion page. Apple-linked accounts can delete in the game or request verified support if they cannot access it. Your Apple or Google account and device backups are separate.

How do I report a problem?

Email your device model, OS version, game version and what happened. Remove private information from attachments. Avoid reinstalling to troubleshoot because this can erase local saves.

Why does the game require an update?

Your installed version needs updating. Open the same store or distribution app you used to install Ashbound, using the same account. If the update is unavailable, contact support and do not uninstall.